Refund policy

LiveU Refund Policy

We accept refunds and exchanges.

Returns

Our return policy extends for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ARE THERE ANY PURCHASES THAT ARE NOT RETURNABLE
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
shop@liveu.tv.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@liveu.tv and send your item to: 2 university Plaza Drive, Suite 505, Hackensack, NJ, New Jersey, US, 07601.

Shipping
To return your product, you should mail your product to: 2 university Plaza Drive, Suite 505, Hackensack, NJ, New Jersey, US, 07601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You must also obtain from us a return merchandise authorization number (RMA) which needs to be included with the returned product. Returns should be sent in a manner that is traceable by you. Otherwise, we are not responsible for any products that we do not receive. Shipping and insurance costs for returned products are your responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.